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ServiceCare

FloorCare Servicing & Support

Cleaning Productivity Made Simple

We believe cleaning floors should be simple, it’s about having the right equipment and right support. It really doesn’t have to be more complicated than that. Simple cleaning, complete support.

Service Care Working with You

"Our full-service contracts cover you for any accidental damage or breakdowns”

Working with You

We work with you at every turn, equipping you with all you need to maintain the highest cleaning standards.

For extra peace of mind, our full-service contracts cover you for any accidental damage or breakdowns, including two visits every year to service your machine.

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Increase Cleaning Productivity

The Nu-Assist App offers the benefit of online training through a simple, versatile and user-friendly solution, resulting in increased cleaning performance and productivity. Nu-Assist delivers multilingual training, troubleshooting and maintenance content from one convenient App.

What are the
ServiceCare Packages?

Protect Our Premium Package
Maintain Our Standard Package
GETTING STARTED
Our expert team will get you up and running on-site.
OPERATOR TRAINING
Training provided on how to achieve best cleaning results.
SPECIALIST SUPPORT
Contact with a specialist FloorCare customer care agent personally dealing with your case.
SERVICE VISITS
You’ll receive an on-site service visit twice a year from one of our engineers.
FITTING OF CONSUMABLES
To maintain maximum performance, engineers will fit consumables during each service visit.
ONGOING TRAINING
Keeping your team up-to-date with face-to-face training.
ONSITE SUPPORT
Our engineers come equipped and ready to go, carrying the necessary equipment and spares.
COMPLETE COVER
Peace of mind for the 3-year period with all parts, labour and fair usage included.
YOU STAY CLEANING
If we’re unable to fix your machine, we’ll provide a similar machine to minimise any disruptions.
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PROTECT

MAINTAIN

Getting Started

Our expert team will get you up and running on-site.

Operator Training

Training provided on how to achieve best cleaning results.

Specialist Support

Contact with a specialist FloorCare customer care agent personally dealing with your case.

Service Visits

You’ll receive an on-site service visit twice a year from one of our engineers.

Fitting of Consumables

To maintain maximum performance, engineers will fit consumables during each service visit.

Ongoing Training

Keeping your team up-to-date with face-to-face training.

Onsite Support

Our engineers come equipped and ready to go, carrying the necessary equipment and spares.

Complete Cover

Our engineers come equipped and ready to go, carrying the necessary equipment and spares.

You Stay Cleaning

If we’re unable to fix your machine, we’ll provide a similar machine to minimise any disruptions.

Get in Touch Today to Find out More

What are the
ServiceCare Packages?

“Our team are equipped and trained to resolve most cases on the spot.”

Protect Our Premium Package

GETTING STARTED

Our expert team will install each FloorCare model and provide set-up training to your team onsite. They’ll also give your team the know-how on how to clean and maintain theequipment to keep it working at it’s best.

OPERATOR TRAINING

We’ll provide operator training on how to achieve the best cleaning results with a face-to-face session twice a year. All the latest training and troubleshooting is also readily available using the multilingual Nu-Assist app.

SPECIALIST SUPPORT

From the initial call you’ll be in contact with a specialist FloorCare customer care agent, personally dealing with your case within 2 hours*. Many calls are resolved during initial consultation with our triage system to help get you back on track with support over the phone.

SERVICE VISITS

To keep you and your team running, you’ll receive an onsite service visit twice a year from one of our engineers. The service visit will ensure optimum operation and maintenance of your equipment to provide the best cleaning results day in and day out

FITTING OF CONSUMABLES

To maintain maximum performance, we’ll fit consumables during each service visit. Fitting provided upon purchase of consumables including brushes, squeegee blades and filters.

ONGOING TRAINING

We’ll keep your team up to date on how to achieve the best cleaning results with a face-to-face training session, delivered on site upon request. All the latest training and troubleshooting is also readily available using the multilingual Nu-Assist app.

ONSITE SUPPORT

If a problem should occur, one of our expert team will be with you within 48 hours to get you up and running again. Our engineers come equipped and are ready to go, carrying the necessary equipment and spares to fix a majority of problems on site.

COMPLETE COVER

Our complete cover gives you peace of mind for the 3-year period with all parts, labour and fair usage included.

YOU STAY CLEANING

In the event that we’re unable to fix your machine on site, we’ll provide you with a similar machine minimising any disruption until yours is repaired.

Maintain Our Standard Package

GETTING STARTED

Our expert team will install each FloorCare model and provide set-up training to your team onsite. They’ll also give your team the know-how on how to clean and maintain theequipment to keep it working at it’s best.

OPERATOR TRAINING

We’ll provide operator training on how to achieve the best cleaning results with a face-to-face session twice a year. All the latest training and troubleshooting is also readily available using the multilingual Nu-Assist app.

SPECIALIST SUPPORT

From the initial call you’ll be in contact with a specialist FloorCare customer care agent, personally dealing with your case within 2 hours*. Many calls are resolved during initial consultation with our triage system to help get you back on track with support over the phone.

SERVICE VISITS

To keep you and your team running, you’ll receive an onsite service visit twice a year from one of our engineers. The service visit will ensure optimum operation and maintenance of your equipment to provide the best cleaning results day in and day out

FITTING OF CONSUMABLES

To maintain maximum performance, we’ll fit consumables during each service visit. Fitting provided upon purchase of consumables including brushes, squeegee blades and filters.

Let's Talk

We love to talk and our experts are ready to help with any questions you may have. Simply fill out the form below and we’ll be in touch…

ServiceCare Form
PRIVACY *